Privacy Policy

Overview

At ShipAirweft Courier and Cargo Inc. (referred to in this document as “ShipAirweft,” “we,” “our,” or “us”), we value and respect your privacy.

This Privacy Policy explains the types of personal information we collect, how that information may be used, and under what circumstances it may be shared. It also outlines the safeguards we have in place to protect your information and the options available to you, including how you can:

• Access or update the personal data we hold about you,
• Withdraw any consent you may have previously given,
• Opt out of certain communications, and
• Reach us with questions about our privacy practices.

This Privacy Policy is intended to provide transparency but does not form a contractual agreement or create legal rights or obligations. It also does not apply to information we hold about our employees.

Because ShipAirweft operates internationally, our privacy practices may differ from one jurisdiction to another to comply with local laws. In cases where regional requirements differ, country- or region-specific addenda may apply. If there is a conflict between this Policy and any jurisdiction-specific addendum, the addendum will take precedence.

Information We Collect

We may collect personal data in connection with various activities, including but not limited to:

• Use of ShipAirweft websites, applications, and digital platforms,
• Shipment-related activities, such as scheduling, delivery, and pickup,
• Customer service interactions (calls, chats, or emails),
• Events, promotions, and special offers,
• Surveys or other forms of feedback collection,
• Participation in loyalty or marketing programs,
• Payment processing and billing, and
• Interactions through social media or third-party communication platforms.

Examples of the information we may obtain include:

• Contact details: Name, company name, physical address, email, and phone/fax numbers.
• Shipping details: Sender and recipient information, delivery signatures, tracking numbers, ShipAirweft account numbers, and instructions required for successful delivery.
• Identity verification data where legally required.
• Third-party contact details you provide for us to share information or send shipments.
• Survey responses and feedback.
• Login credentials (e.g., username, password) for ShipAirweft platforms.
• Social media data shared through our official channels, apps, or integrations (including third-party login services such as Facebook).
• Instant messaging data exchanged with us through third-party platforms.
• Payment-related data, such as method of payment, transaction details, or proof of payment.
• Business/tax identification numbers, where required.
• Images or video recordings obtained at ShipAirweft facilities or provided by you (where permitted by law).
• Location information (e.g., GPS data, geocodes, or images) for accurate pickup and delivery services.
• Automated browsing data collected through cookies, web beacons, and analytics tools, such as: IP address, device/browser details, operating system, language preferences, referring URLs, pages visited, date/time stamps, and user interactions with our apps or websites.
• Clickstream and session analytics, including keystroke patterns, chat interactions, and navigation behavior, to enhance customer experience and troubleshoot technical issues.

In addition, we may receive personal information from external sources such as public databases, marketing/analytics partners, or social media and communication platforms.

How We Use the Information

We use the personal information we collect for a variety of purposes, including to:

• Pick up, deliver, and track shipments,
• Provide logistics and customs clearance services,
• Process payments and manage accounts,
• Respond to customer inquiries and provide support,
• Communicate about deliveries, tracking updates, and service options (with consent where required),
• Share promotions, offers, and product recommendations,
• Facilitate participation in events, surveys, prize draws, or promotions,
• Enable interaction with our online platforms, blogs, and social media,
• Process claims and service requests,
• Improve our products, services, websites, and applications,
• Carry out data analysis, reporting, and fraud prevention,
• Ensure compliance with legal, regulatory, and contractual obligations, and
• Protect the security and integrity of our networks and operations.

We may also use cookies and automated data collection to:

• Personalize website visits,
• Deliver tailored content and advertising,
• Improve user experience,
• Diagnose technical problems, and
• Track engagement with our digital platforms.

Interest-Based Advertising

We may use information about your online behavior to provide advertising aligned with your interests. You may opt out of this type of advertising by adjusting your preferences (see “Your Options” below).

Information Sharing

ShipAirweft does not sell personal data. We only share information as outlined below:

• With business partners and affiliates (collectively referred to as “ShipAirweft Business Partners”) who support our operations, including carriers, franchisees, and technology providers,
• With third-party service providers who act on our instructions, such as IT vendors, analytics firms, and customer support platforms,
• For legal and regulatory reasons, if required by law, government authorities, or to protect against fraud, illegal activity, or potential harm,
• During business transfers, such as mergers, reorganizations, acquisitions, or asset sales, where information may be transferred as part of corporate assets.

Information collected through third-party apps, widgets, or login services is controlled by those providers and subject to their own privacy policies.

Your Rights: Access, Correction, and Deletion

Depending on applicable laws, you may:

• Request access to personal information we hold about you,
• Update or correct inaccuracies,
• Request deletion of your personal data,
• Withdraw consent for certain processing activities, or
• Restrict or object to specific uses of your information.

• We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such data, please contact us so we can delete it.

We may need to verify your identity before fulfilling such requests.

International Data Transfers

Your data may be transferred to and stored in countries other than the one where it was collected. Where this occurs, we ensure protections consistent with applicable data protection laws (e.g., contractual safeguards such as Standard Contractual Clauses).

Data Protection & Retention

We implement physical, administrative, and technical measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law. Retention practices are based on local legal obligations and limitation periods.

Policy Updates

This Privacy Policy may be revised periodically to reflect changes in our practices. Updates will be posted on our website with a “last updated” date at the top of the page. Significant changes will be highlighted with a clear notice.

Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, please contact us at:

Email: info@shipairweft.com
Mailing Address:
ShipAirweft Head Office
Attention: Privacy Manager
Unit 1E51 Westwood Square,
7215 Goreway Road,
Mississauga, ON, L4T 0B4

Your Choices

You may manage how we communicate with you and the information we collect:

• Opt out of marketing emails using the “unsubscribe” link, adjusting preferences in your ShipAirweft.com profile, or contacting us directly,
• Request that we stop sending other marketing communications,
• Withdraw consent for certain information-sharing practices, subject to applicable law.

We will respect your preferences and apply them going forward.